Privacy Policy

1. Introduction

Welcome to eudyogaadhaar.org ("Website").

This Privacy Policy explains how KALPVRIKSHA FINANCIAL SERVICES ("we", "us", "our" or "the Consultancy") collects, uses, processes, stores, shares and protects personal information provided by visitors, customers and individuals using our website and consultancy services.

We are an independent, privately operated consultancy providing professional consultancy and assistance relating to Udyam/MSME matters and associated business documentation and advisory requirements.

Udyam Registration is available free of cost through the official Government of India portal. Any amount charged by us is solely towards the specific private consultancy services requested by the customer and is not a government registration fee.

We respect the privacy of our customers and are committed to handling their personal information responsibly and transparently.

2. Identity and Contact Details of the Data Controller

The entity responsible for determining the purposes and means of processing personal information collected through this Website is:

Business Name

KALPVRIKSHA FINANCIAL SERVICES

Website

https://eudyogaadhaar.org

Business Address

Third Floor, 148A, Suite No. 304, Sri Krishna Villa, SNP Area, Sakchi, Jamshedpur, East Singhbhum, Jharkhand – 831001, India.

Email

care@eudyogaadhaar.org

Mobile

+91 9355532720

Business Hours

Monday to Saturday, 9:30 AM to 5:30 PM (excluding applicable holidays).

For privacy-related enquiries, requests or complaints, customers may contact us using the above details.

3. Personal Information We Collect

Depending on the nature of the enquiry or consultancy service requested, we may collect the following categories of information:

3.1 Personal and Contact Information

• Full name
• Mobile number
• Email address
• Residential or correspondence address, where required

3.2 Identity and Tax-Related Information

• Permanent Account Number (PAN), where required for the requested service.
• Aadhaar-related information, only where genuinely necessary and legally permissible.
• Other identity or supporting documents voluntarily provided by the customer, where required for a specific consultancy assignment.

We do not seek Aadhaar information merely for general enquiries. Customers should not submit their full Aadhaar details unless specifically required for a legitimate purpose and requested through an appropriate process. Wherever feasible, masked Aadhaar or an alternative document may be used.

3.3 Business Information

Depending on the consultancy service requested, we may collect:

• Business or enterprise name.
• Nature and type of business activity.
• Constitution of business, such as proprietorship, partnership, LLP or company.
• Business address.
• Business commencement details.
• GSTIN, where applicable.
• Existing registration or licence details.
• Business employment details provided.
• Business and financial information relevant to the requested consultancy.
• Other supporting information or documents required for the specific assignment.

3.4 Technical and Website Usage Information

When you visit our Website, certain technical information may be collected, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and website usage information.
• Date and time of access.
• Cookies and similar technologies, where applicable.

We collect only such information as is reasonably necessary for website operation, security, customer communication and the provision of requested services.

4. Purpose of Collection and Use of Information

We collect and process personal information for specific and legitimate purposes, including:

1. Responding to customer enquiries and service requests.
2. Understanding the customer's business and consultancy requirements.
3. Providing Udyam/MSME-related consultancy and assistance.
4. Reviewing information and documents voluntarily provided by customers.
5. Preparing, reviewing or explaining business-related documentation, where included in the requested service.
6. Communicating with customers regarding their consultancy assignments, clarifications and service progress.
7. Processing payments and issuing invoices.
8. Maintaining accounting, financial and statutory records.
9. Providing customer support and resolving complaints.
10. Maintaining website security and preventing fraud, misuse or unauthorised access.
11. Complying with applicable legal and regulatory requirements.

We do not use personal information for unrelated purposes without obtaining the required consent or establishing another lawful basis for processing.

We do not sell, rent or trade customers' personal information to third parties.

5. Consent and Customer Authorisation

Where consent is required, we obtain it through appropriate means, which may include:

• Submission of an online enquiry or service form.
• Selecting a consent checkbox before submitting personal information.
• Voluntarily providing documents through email or another authorised communication channel.
• Confirming a consultancy request and authorising the use of information for the stated purpose.

Before collecting information for a specific consultancy assignment, we aim to inform customers about the purpose for which the information is required.

By voluntarily submitting information through our Website or providing documents for a specific consultancy assignment, customers acknowledge that their information may be processed for the purposes explained in this Privacy Policy and the relevant service communication, subject to applicable law.

Submission of information does not constitute consent for unrelated or unlimited use of personal information.

Withdrawal of Consent

Where processing is based on consent, customers may withdraw their consent by sending an email to care@eudyogaadhaar.org with the subject "Withdrawal of Consent – Privacy Request".

Upon receiving a valid withdrawal request, we will take appropriate steps to stop the relevant processing, subject to applicable legal obligations and any other lawful grounds for continued retention or processing.

Withdrawal of consent may affect our ability to continue or complete the consultancy service.

6. Sharing of Personal Information with Third Parties

KALPVRIKSHA FINANCIAL SERVICES does not sell, rent or commercially trade customer information.

However, information may be shared to the extent reasonably necessary with the following categories of service providers or recipients:

6.1 Payment Gateway Providers

Where customers make online payments, relevant transaction information may be processed by third-party payment gateway providers. Payment processing is governed by the applicable payment gateway provider's terms and privacy policy.

We do not ask customers to disclose their card PIN, UPI PIN, internet banking password, OTP or other confidential payment authentication credentials to us.

6.2 Website Hosting and Technical Service Providers

Information may be processed by website hosting companies, server providers, email service providers, website maintenance providers and other technical service providers engaged to operate, maintain and secure our Website.

6.3 Professional and Business Service Providers

Where necessary for a requested consultancy assignment, information may be shared with authorised professional advisers, consultants, accountants, legal advisers or other service providers engaged for that assignment.

6.4 Government and Regulatory Authorities

Information may be disclosed where:

• The customer has specifically authorised the disclosure for a requested service.
• Disclosure is required under applicable law, court order or lawful direction of a competent authority.
• Disclosure is otherwise permitted or required under applicable law.

We do not share customer information with government departments merely because a customer has approached us for private consultancy.

We expect relevant service providers to handle information responsibly and use it only for the purposes for which it has been shared.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, complete the consultancy assignment, respond to customer queries, maintain business records and comply with applicable legal requirements.

Our intended retention practices are as follows:

These periods are subject to applicable statutory retention requirements, pending disputes, legal proceedings and other lawful reasons for retaining information.

Once information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal obligations.

8. Deletion of Personal Information

Customers may request deletion of their personal information, subject to applicable law and any legitimate or statutory requirement to retain such information.

A deletion request may be submitted by email to care@eudyogaadhaar.org with the subject "Request for Deletion of Personal Information".

The request should include:

• Customer's name.
• Registered mobile number or email address.
• A brief description of the information or consultancy service concerned.
• Any reasonable information necessary to verify the identity of the requester.

We will review the request and take appropriate action within the period required under applicable law or, where no specific period applies, within a reasonable period.

Where information is required to be retained under tax, accounting, legal or regulatory requirements, we may retain the relevant information for the prescribed period and restrict its use to the applicable purpose.

9. Data Security and Protection

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Our data protection practices are intended to include appropriate measures such as:

• Restricting access to customer information to authorised persons who require it for their work.
• Using password-protected accounts and appropriate access controls.
• Using secure website connections (HTTPS/SSL), where enabled.
• Maintaining appropriate security settings for website hosting and administrative access.
• Taking reasonable precautions while transmitting and storing customer documents.
• Using third-party service providers for hosting, communication and payment processing with due regard to their security practices.
• Reviewing access permissions and taking reasonable steps to prevent unauthorised use of customer information.

No method of electronic transmission or storage can be guaranteed to be completely secure. Nevertheless, we endeavour to maintain reasonable safeguards appropriate to the nature and sensitivity of the information processed.

Customers are advised not to share passwords, OTPs, UPI PINs, internet banking credentials or other confidential authentication details with us or anyone claiming to represent us.

10. Special Handling of Aadhaar and PAN Information

We recognise the importance of protecting Aadhaar and PAN information. Accordingly:

1. Aadhaar information will be requested only where necessary for the specific service and where collection and processing are legally permissible.
2. We will endeavour to avoid collecting full Aadhaar details where masked Aadhaar or an alternative method is sufficient.
3. PAN information will be collected only where relevant to the requested consultancy or business documentation.
4. Identity documents will not be used for unrelated purposes.
5. Customers should provide identity documents only through the communication channel or process designated for the relevant service.
6. We will take reasonable steps to restrict access to identity documents and retain them only for the applicable period.

We do not ask customers to disclose OTPs, Aadhaar authentication PINs, bank passwords or UPI PINs.

11. Cookies and Website Usage

Our Website may use cookies or similar technologies to support basic website functionality, improve user experience, understand website traffic and maintain security.

Cookies are small files stored on a user's device by a website. Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect some website features.

Where consent is legally required for non-essential cookies or tracking technologies, we will seek such consent through an appropriate mechanism.

12. Children's Privacy

Our consultancy services are intended for adults and business representatives.

We do not knowingly collect personal information from children without the involvement and authorisation of a parent or lawful guardian, where such authorisation is required by law.

If we become aware that personal information of a child has been collected in violation of applicable law, we will take appropriate steps to address the matter.

13. Data Breach and Security Incidents

If we become aware of a personal data breach affecting information under our control, we will take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, we will notify affected individuals and relevant authorities in the manner and within the timelines prescribed by law.

14. Customer Rights and Requests

Subject to applicable law, customers may exercise their rights concerning personal information, including:

• Requesting information about personal data being processed.
• Requesting correction or completion of inaccurate or incomplete information.
• Requesting erasure of personal information where legally permissible.
• Withdrawing consent where processing is based on consent.
• Raising a grievance concerning the processing of personal information.
• Exercising other rights available under applicable data protection laws.

Requests may be sent to care@eudyogaadhaar.org.

We may seek reasonable verification before acting on a request to protect customer information against unauthorised disclosure, alteration or deletion.

15. Grievance Redressal

For any privacy-related question, concern, complaint or request, customers may contact our designated grievance contact:

Business Name

KALPVRIKSHA FINANCIAL SERVICES

Grievance Contact

Customer Support / Privacy Grievance Desk

Address

Third Floor, 148A, Suite No. 304, Sri Krishna Villa, SNP Area, Sakchi, Jamshedpur, East Singhbhum, Jharkhand – 831001.

Email

care@eudyogaadhaar.org

Mobile

+91 9355532720

Business Hours

Monday to Saturday, 9:30 AM to 5:30 PM.

Complaint Procedure

1. Send a written complaint to care@eudyogaadhaar.org with the subject line "Privacy Grievance".
2. Include your name, registered contact details, a description of the issue and any relevant service reference number.
3. We will acknowledge and review the complaint.
4. We endeavour to resolve privacy-related complaints within 30 days of receipt, or within any shorter or otherwise applicable period prescribed by law.
5. If additional time is required, we will communicate the status and expected next steps.

Nothing in this section limits any rights or remedies available to an individual under applicable data protection laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

Any revised policy will be published on this Website with an updated "Last Updated" date.

Where required by law, we will provide additional notice or obtain fresh consent before implementing material changes affecting the processing of personal information.

Customers are encouraged to review this page periodically.

17. Contact Us

For any questions concerning this Privacy Policy or the handling of your personal information, please contact: